SUPPORT
Frequently Asked Questions
Everything you need to know about the Gut Care Chew, your order, and your subscription.
Product & Ingredients
What is the GIANT Pet Wellness Gut Care Chew?
The Gut Care Chew is a premium daily bacon-flavored soft chew for dogs 12 weeks and older, made to support digestive tract health, stool quality, immune health, and everyday vitality. Each jar holds 60 chews (net contents 9.31 oz / 264 g). It brings together a triple-biotic base of probiotics, prebiotics, and postbiotics led by DigestaWell® PET and our proprietary probiotic blend, plus pumpkin, Ahiflower® Seed Oil, Flaxseed Oil, and Qrill™Pet (Krill Meal).
What is in the Gut Care Chew?
The formula is built on six active ingredients: a Proprietary Probiotic Blend (Bacillus subtilis and Bacillus amyloliquefaciens, 1 billion CFU), DigestaWell® PET, pumpkin, flaxseed oil, Ahiflower® Seed Oil, and Qrill™Pet (Krill Meal). Together they help support a balanced gut microbiome, proper digestion, and immune function. The full ingredient list is printed on every jar and shown on the product page.
What does the Gut Care Chew help with?
The Gut Care Chew is a daily supplement that helps support healthy digestion, firmer and more regular stools, a balanced gut microbiome, immune health, and everyday vitality. Many pet parents reach for it when their dog deals with everyday things like occasional gas, occasional loose stools, or a sensitive stomach. It is a wellness supplement, not a medication, and it is not intended to diagnose, treat, cure, or prevent any disease.
Where is the Gut Care Chew made?
The Gut Care Chew is made in Vermont, USA, from domestic and globally sourced ingredients, in a facility that follows quality and safety manufacturing standards.
Is GIANT Pet Wellness held to quality standards?
Yes. GIANT Pet Wellness is a member of the National Animal Supplement Council (NASC), the body that sets quality, safety, and labeling standards for animal supplements. Our label has been reviewed and approved through the NASC process.
Was the Gut Care Chew developed with experts?
Yes. The Gut Care Chew was developed with Ph.D. animal nutritionists, led by Casey L. Bradley, Ph.D., Animal Nutritionist, together with our manufacturing partner, then locked to a fixed formula.
What size dogs is the Gut Care Chew for?
All of them. The Gut Care Chew is made for dogs 12 weeks and older, from small breeds to giants, with the daily amount based on your dog's weight: under 25 lbs is 1 chew, 26 to 75 lbs is 2 chews, and over 75 lbs is 3 chews. The "GIANT" in our name is about giant care and giant benefits for your dog, not giant dogs.
Results & What to Expect
How long does it take to see results?
Gut health builds gradually. Most pet parents give the Gut Care Chew daily for 60 to 90 days to let the full benefits develop, though some dogs show earlier signs of support. A simple way to think about it: Month 1 is the adjustment and consistency phase, Month 2 is where many owners notice steadier digestion, and Month 3 is where the routine's full support tends to show. Results vary from dog to dog based on age, size, diet, health, and how consistently the chew is given.
My dog's stool got softer when we started. Is that normal?
Some dogs go through a short adjustment period in the first days to couple of weeks as their system gets used to a new daily supplement. This usually settles on its own. Introducing the chew gradually, and giving it with food, can help. If anything seems off or does not settle, pause and check with your veterinarian.
What if I do not see results?
Every dog is different, and consistency matters most, since most benefits build over 60 to 90 days of daily use. If you have given the chew consistently and are not satisfied, our 60-day money-back guarantee (the GIANT Promise) covers first-time customers. Email hello@giantpetwellness.com and we will make it right.
Giving It to Your Dog
How many chews should I give my dog?
Serving size is based on your dog's weight:
- Under 25 lbs: 1 soft chew daily
- 26 to 75 lbs: 2 soft chews daily
- Over 75 lbs: 3 soft chews daily
Give with or after a meal. The daily amount can be split across the day if that is easier for your dog.
How long does one jar last?
Each jar holds 60 chews. That is a 60-day supply for dogs under 25 lbs, a 30-day supply for dogs 26 to 75 lbs, and a 20-day supply for dogs over 75 lbs. A subscription defaults to the right number of jars for your dog's size so you do not run out.
Can puppies take it?
The Gut Care Chew is made for dogs 12 weeks and older. For puppies under 12 weeks, or if your dog is pregnant, nursing, on medication, or managing a health condition, check with your veterinarian first.
Can I give it alongside my dog's other supplements or medication?
Many pet parents give the Gut Care Chew as part of a daily routine with other supplements. Because every dog is different, we recommend checking with your veterinarian before combining it with other supplements or any medication.
Can senior dogs take it?
Yes. The Gut Care Chew is made for dogs 12 weeks and older, including seniors. As with any new supplement, if your senior dog is on medication or managing a health condition, check with your veterinarian first.
Do I give it every day, or only when there is a problem?
The Gut Care Chew is made for daily, ongoing use. Gut support is cumulative and builds with consistency, so daily use tends to serve dogs better than giving it only now and then.
How should I store it? Does it need refrigeration?
No refrigeration needed. Keep the jar sealed at room temperature, away from direct heat and sunlight, to help keep the chews fresh.
What if I miss a day, or my dog eats too many?
Missing a day is fine. Just give the normal daily amount the next day, with no need to double up. If your dog gets into the jar and eats well over the daily amount, they may have some temporary digestive upset. Keep an eye on them and contact your veterinarian if you are concerned.
How should I introduce the Gut Care Chew to my dog?
Most dogs take it like a treat, so you can start with the full daily amount for their weight and give it with or after a meal. If your dog has a sensitive stomach, you can start with a smaller amount for the first few days and work up to the full daily serving. Consistency matters more than anything else here, since the benefits build over 60 to 90 days.
Taste
Will my picky dog actually eat it?
The Gut Care Chew is a soft, bacon-flavored chew, so most dogs take it like a treat rather than a pill or a powder you have to hide in food. If your dog is especially picky and will not take it, email hello@giantpetwellness.com. If this is your first order, our 60-day GIANT Promise has you covered.
Subscription & Billing
Do I have to subscribe?
No. You can buy the Gut Care Chew as a one-time purchase anytime. A subscription is optional. It saves you money, ships free on every order, and makes sure you never run out, but it is never required.
How does the subscription work and save me money?
With a subscription, your chews arrive automatically on a 60-day cadence, you save 15% on every recurring order, and shipping is always free. You can change your dog's size or jar count, skip, pause, or cancel anytime before your next order.
How do I skip, pause, or cancel my subscription?
You are in control. Log in to your account to manage your subscription anytime: skip a shipment, change your jar count, pause, or cancel, as long as it is before your next billing date. Need a hand? Email hello@giantpetwellness.com and we will take care of it.
When will I be billed for my subscription?
Your first subscription order is billed at checkout. After that, each recurring order is billed on your 60-day cadence at the recurring subscription price.
Will a subscription send enough for my dog's size?
Yes. Your subscription is built around your dog's size, so every delivery covers about 60 days. When you choose your dog's size, we recommend the right number of jars automatically: 1 for small dogs, 2 for medium, and 3 for larger dogs, because bigger dogs eat more chews per day. You can adjust the number of jars anytime in your account, so if your dog goes through them faster than expected, add a jar to your next delivery.
Do you offer savings on multiple jars, or for multiple dogs?
Yes. Ordering more than one jar saves you money, and the savings apply automatically as you add jars. Subscribing saves more than a one-time order and includes free shipping on every delivery. If you have more than one dog, add the jars each of them needs and the savings apply the same way. You can see current pricing for every option on the product page.
Shipping & Delivery
Where do you ship?
We ship to all 50 states. Subscriptions ship free on every order, and one-time orders ship free over $60, with a flat rate shown at checkout below that. We do not currently ship to U.S. territories.
How much is shipping, and how long does it take?
Subscriptions ship free on every order. One-time orders ship free over $60, with a flat rate shown at checkout on orders below $60. Orders are processed within 1 to 3 business days, and after shipment please allow approximately 3 to 5 business days for delivery. Delivery timeframes are estimates only and are not guaranteed.
Can I track my order?
Yes. Once your order ships, we will email you a tracking link so you can follow it to your door.
Can I change or cancel my order after I place it?
Once an order is placed and confirmed, it cannot be cancelled except at our discretion or as required by law. If you need to change or cancel, email hello@giantpetwellness.com as soon as possible and we will help where we can before it ships. After it ships, first-time customers are covered by our 60-day GIANT Promise.
Returns & Guarantee
What is your guarantee?
We stand behind the Gut Care Chew with the GIANT Promise, a 60-day money-back guarantee. If you are not satisfied with your first order, contact us within 60 days of delivery and we will refund it, whether that order was one jar or three. The Promise is available to first-time customers on their first order. Full details are on our Returns page.
How do I start a return or refund?
Email hello@giantpetwellness.com with your order number and we will walk you through it. Refunds are issued to your original payment method. Any shipping fees are non-refundable.
About Giant Pet Wellness
GIANT Pet Wellness is new. Why should I trust it?
Fair question. The Gut Care Chew is made in Vermont from domestic and globally sourced ingredients, developed with Ph.D. animal nutritionists, and produced by a manufacturer that follows established quality and safety standards. GIANT Pet Wellness is a member of the National Animal Supplement Council. And first-time customers are covered by our 60-day GIANT Promise, so trying it is low-risk.
How is this different from other dog probiotics, or a cheap probiotic?
Most dog probiotics add one or two bacteria strains and stop there. The Gut Care Chew is a comprehensive daily system: a triple-biotic base of probiotics, prebiotics, and postbiotics led by DigestaWell® PET, plus pumpkin, Ahiflower® Seed Oil, Flaxseed Oil, and Qrill™Pet (Krill Meal). Every active is listed by name and amount on the jar. It is built to support the whole gut, not just add a single bacteria strain.
Why not just give my dog pumpkin?
Pumpkin is great, which is why it is in the formula. But pumpkin on its own is one piece. The Gut Care Chew pairs pumpkin with a triple-biotic base and ingredients like Ahiflower® Seed Oil, Flaxseed Oil, and Qrill™Pet (Krill Meal), so you are helping support the microbiome, digestion, and immune health together in one daily chew.
Can I give it every day?
Yes. The Gut Care Chew is made for daily use in dogs 12 weeks and older. As with any supplement, if your dog is on medication, pregnant, nursing, or managing a health condition, check with your veterinarian first.
Why does it cost more than a basic probiotic?
Because it is doing more. A basic probiotic adds one or two bacteria strains. The Gut Care Chew is a comprehensive daily system with six active ingredients, including a triple-biotic base of probiotics, prebiotics, and postbiotics. It is made in Vermont from domestic and globally sourced ingredients, developed with Ph.D. animal nutritionists, and every active is listed by name and amount on the jar. And first-time customers are covered by our 60-day GIANT Promise.
Still have a question?
Email us anytime at hello@giantpetwellness.com and a real person on our team will get back to you.
You can also reach us through our contact page.
Email us